If you have a member that you need to manually add or remove passes. You will want to start by pulling up the user profile for the member who passes you want to edit. You will want to select from the left menu People (CRM), then View Everyone.
From here you can enter the member’s first or last name or even their email. (Keep in mind that this search bar is not case sensitive but spelling must be correct)
Once you have located the member that you were looking for you will want to click that member’s email address to open their user profile.
You will want Memberships tab then you will want to click the orange “Change Membership” Button.
Under rate there is two boxes. One says “Remaining Passes” the other says “Max Passess”. To add or remove passes you will want to change the number in “Remaining Passes” to reflect the correct number of passes.
To save your changes you will want to click the orange “Save” button at the bottom of the page.
